Returns & Exchanges

At Swizzels Matlow, we want you to be delighted with your sweets; however, due to the perishable nature of our products, returns are typically only accepted for damaged or incorrect items. Please notify our customer service team within 14 days of receipt if there is an issue with your confectionery order.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue regarding your sweets.

• 2.
  Provide Evidence

  Attach clear photographs of the packaging and the product if you are reporting damage or a quality concern.

• 3.
  Await Authorization

  Our team will review your request and provide a return authorization number and the correct return address if a physical return is required.

• 4.
  Receive Refund or Replacement

  Once your claim is processed, we will issue a full refund to your original payment method or dispatch a fresh replacement of your favorite treats.