Frequently Asked Questions
Everything you need to know about your favorite Swizzels sweets.
Are Swizzels sweets suitable for vegetarians and vegans?
Many of our iconic sweets, including Love Hearts, Refreshers, and Drumstick Choos, are suitable for vegetarians and vegans. Please check the individual product packaging or our online dietary filters for a full list of certified products.
How long will it take for my candy order to arrive?
Standard shipping typically takes 3-5 business days. We also offer express delivery options if you need your sweet treats sooner. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you offer personalized sweets for weddings or parties?
Yes! We offer a variety of personalization options, including our famous Love Hearts with custom wrappers. These are perfect for wedding favors, corporate events, and birthday parties.
What is your return policy for food items?
For health and safety reasons, we cannot accept returns on food products unless they are damaged or faulty. If your order arrives in poor condition, please contact our customer service team within 14 days for a replacement or refund.
Do your products contain allergens like nuts or gluten?
While many of our products are gluten-free, some are manufactured in facilities that handle different ingredients. All allergen information is clearly printed in bold on our packaging. We recommend reviewing the ingredients list for each specific product before consumption.
Can I track my order once it has been shipped?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking link so you can monitor your delivery's progress right to your doorstep.